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PATIENT CHARTER OUR COMMITMENT TO YOU THIS IS MODERN MEDICINE

PATIENT CHARTER OUR COMMITMENT TO YOU At Beacon Hospital we hold our commitment to excellence in the provision of patient care to the highest regard As such we have compiled the following Patient Charter to demonstrate our commitment to you Access to Hospital Services Where a recommended medical procedure is not available at the hospital you will have the right to ask your hospital consultant to transfer you to a facility where the procedure is available You have the right should your admission be cancelled by the hospital to where possible receive adequate and timely notice of such cancellation However in exceptional cases arising from emergency pressures infection outbreak or staff shortages issues your operation or appointments may have to be cancelled at short notice You have the right in the event of cancellation to be given a new appointment for an early date and to be treated on a priority basis Dignity and Respect You have the right to be treated with dignity respect and compassion at all times by every member of Beacon Hospital staff We respect all cultures values and beliefs in line with clinical decision making Ministers from all faiths are welcome to visit patients in the hospital 2 Safe and Effective Care Services You have the right to receive safe and effective care and services in line with current best medical evidence Beacon Hospital is committed to safeguarding children in line with Children First National Guidance for the Protection and Welfare of Children 2017 Visiting Arrangements You have the right to receive visits from your relatives and friends in line with hospital arrangements The hospital will ensure where possible that visiting arrangements are flexible and consistent with the nature of your illness and the needs of all of our patients Please note that in exceptional circumstances such as infection outbreak visiting restrictions may have to be put in place Any restrictions are made with the intention of protecting our patients Where visiting restrictions are in place our staff will ensure to assist you with alternative visiting arrangements such as facilitating virtual visits video calls phone calls etc Privacy and Confidentiality You are entitled to privacy during interviews and examinations Patients in shared accommodation may avail of patient interview rooms which allow for privacy during consultations You have the right to confidentiality in relation to your medical records You have the prerogative to determine what information regarding your care will be provided to family or others and under what circumstances We maintain strict confidentiality of personal information 3

Procedure Treatment Informed Consent You have the right to be informed of the nature of your illness condition in language which you can fully understand and to be informed concerning You are entitled to participate in the decisions about medical investigations and treatments you will receive Generally treatment should only be given to a patient with his or her informed consent or in the case of a child the consent of a legal guardian If you are unable to give consent your designated next of kin may be asked to give it You may request the presence of a person or persons of your choosing during the procedure for granting consent The consent form you are asked to sign should clearly state the nature of the procedures to be undertaken and the name of person performing these treatments The results of your tests and other investigations The purpose method likely duration and expected benefit of the proposed treatment alternative forms of treatment possible pain or discomfort risks and side effects of the proposed treatment You have the right to have your pain treated and or managed You have the right to have your values and beliefs respected and the right to refuse or discontinue your treatment Only in emergency cases where a patient lacks the capacity to give or withhold consent and where the next of kin is not available then a qualified medical doctor may determine that treatment is urgently necessary in order to prevent immediate or imminent harm Treatment may then be given without informed consent You have the right to seek a second opinion to obtain additional information to assist in choice of treatment or confirm a diagnosis You have the right to refuse or discontinue treatment withhold resuscitative services and forgo or withdraw life sustaining treatments Children have the right to have their parent or guardian with them at all times Teaching and Research Children and their family will be cared for by staff whose training and skills enable them to respond to their physical emotional and developmental needs While your participation in the teaching and training of future physicians nurses and other health care professionals is valuable to us your permission in this endeavour will be sought first Likewise your participation in clinical trials and or research will only be carried out with your informed and written consent Your values and beliefs will be respected at all times 4 Discharge You have the right upon discharge from hospital to have yourself and your family doctor informed of the nature of your condition the treatment you received while in hospital the medication required by you and the arrangements for any further attendance at the hospital 5

Accountability We Ask You To If you are unhappy with any aspect of your care you are entitled to make a complaint We welcome your feedback about care and services you received at Beacon Hospital A complaint will be dealt with fairly and promptly and you will be informed of the outcome Our management guarantees that all complaints will be treated in accordance with our Complaints Policy Be involved as much as possible in decisions regarding your care as you are an important judge for your care The more information we have the better we will be able to assess and treat your condition We ask you to provide us with accurate and complete information about any previous medical history medications allergies and other facts that may impact your care Have consideration for your fellow patients their families and hospital staff Ensure that children are supervised at all times by a parent or guardian Let us know if you do not understand any aspect of the information we give you We are always happy to explain your treatment more clearly to you Provide us with accurate and up to date financial health insurance information Keep your hospital appointment or give reasonable notice if you need to cancel or reschedule an appointment Comply with a treatment plan agreed upon with your care providers Comply with the hospital s visiting arrangements Infection Prevention Control advice including hand environmental hygiene use of protective equipment isolation precautions and smoke free policies Be considerate of the rights and the property of others including patients staff hospital property and equipment Take responsibility for all personal property brought to the hospital Inform the nurse or the nurse in charge if you temporarily leave your ward area 6 7

Beacon Hospital Sandyford Dublin 18 D18 AK68 Tel 01 293 6600 www beaconhospital ie Version 1 01 2022 8